"Excellent care at the Horton Hospital for bleeding ulcer"

About: Horton General Hospital / Gastroenterology

(as the patient),

I was rushed to the Horton Hospital early last December with a bleeding gastric ulcer where I was pleasantly shocked by the care and compassion of the members of staff in E Ward.They were polite,helpful and compassionate.My medications were on time,the food was good,the ward was clean and it was the best stay in hospital I've ever experienced in my life(I am well qualified to judge as I am an Insulin Dependent diabetic of 37 years duration,with some complications).Well done E Ward and thank you for restoring my faith in the NHS

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Responses

Response from Horton General Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2007 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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Response from Deborah Dunn, Oxford University Hospitals NHS Trust

The Oxford University Hospitals NHS Trust is currently reviewing historical posts on the Patient Opinion Site regarding the services we provide. I note that your post did not receive a response and I am sorry that this was the case.

The Trust welcomes all feedback received from patients and their families and, where appropriate, uses the comments we receive to improve the services we provide. The Trust can be contacted directly via the Patient Advice and Liaison Service (PALS) on palsjr@ouh.nhs.uk should you wish to comment on our current services.

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