"Total disgrace, Worthing Hospital should be..."

About: Worthing Hospital

Recently attended the Eye Clinic at Worthing, and have had nothing but a negative experience. I have had misdiagnosis, lost notes, extremely rude staff, and a flat out refusal that I have a cataract. I am now at the point where I cannot see at all out of the affected eye, which resulted in a nasty incident while out shopping in Brighton, where I was verbally abused by a member of the public after I accidentally bumped into him. He was very aggressive, and I am now too scared to leave the house alone, and am accompanied by my grown up children who are moving away very soon. I have no idea what I will do when this happens, as I am literally too scared to be out alone as I feel too vulnerable. I was promised by Worthing Hospital that the surgery would definitely be carried out within a fortnight, then was told that the surgeon hadn't even looked at my notes, was on holiday and not back until Monday, and there was no guarantee he would do it! Mentally, i am now a total wreck, as I am constantly promised I will have the surgery, only to be told actually, no, it won't be done/they've lost my notes/no one has heard of me/etc. I am also virtually housebound, very fragile and vulnerable, and feel utterly betrayed and let down by the NHS as a whole, and particularly Worthing Hospital.

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Response from Worthing Hospital

Thank you for taking the time to leave this feedback. We are very concerned to hear about your experience of our ophthalmology services and are very sorry that we have caused you such distress. The events you describe are not acceptable and we would like to conduct a full investigation. We also would like to ensure that you are receiving the correct treatment for your condition. NHS Choices is a confidential service and they do not share your details with our Trust. We would therefore be grateful if you would contact us via our PALS department. You can do this by calling PALS on 01903 285032(office hours) or emailing us at PALSWorthing@wsht.nhs.uk.

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