"Still waiting"

About: Royal Lancaster Infirmary

Appointment in out patients was 10:10am. I arrived at 10am and am still sat waiting to be seen at 11:15am. It is an overcrowded and hot wAiting area. No reason has been given for this unreasonable delay. Treated like cattke

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Response from Royal Lancaster Infirmary

Many thanks for taking the time to post your comments on our service and we are sorry the service you received did not live up to your expectations. We’d like the opportunity to investigate what happened in this case and report back to you directly. We’d therefore ask that you contact our Patient Experience team on 01539 795497 so we can carry out our investigation.

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