"ccu and littondale wards both had a urine smell..."

About: Harrogate District Hospital

i have been admitted to both wards in recent weeks and the smell of urine was overpowering in ccu the nurse wiped down the locker and moped the floor but it was still there glad i was discharged the next day littondale ward was shocking urine on the floor terrible smell due to the ward been very hot,my procedure required me taking drink that emptied my bowel ,the nearest toilet to me had No hand wash liquid left in both of them i informed the staff on the desk about this and the urine on the floor in our ward at about 6pm ok we will sort it out ,but there are other toilets you can use yes if that one had toilet paper in!by 5.30a.m. when neither issue had been resolved i discharged myself in disgust at the lack of cleaning and still both toilets had not been sorted out i was told its not our job to fill soap dispencers or mop floors by a very rude nurse and then she told me i could not go or she would call the police and report me missing! to which i said do worry i will do it now and tell them the reason i am discharging myself shocking hospitals are not prisons and people are free to leave If i can change my hospital for future admissions i will if not i will refuse treatment from here

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Response from Harrogate District Hospital

Thank you for your feedback, which we have shared with staff in the areas concerned. I was very sorry to learn of your experiences. Keepiing the Hospital clean and provided proper facilities for patients is a high priority for us in order to prevent infections. We would also always expect our staff to behave with courtesy and respect to all patients, visitors and their colleagues. If you would like us to investigate this further, please contact our Patient Experience Team on (01423) 555499 or email thepatientexperienceteam@hdft.nhs.uk Thank you again for taking the time to raise these issues with us. Chris Watt Head of Communications Harrogate and District NHS Foundation Trust

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