"Outstanding Hospital"

About: Royal Brompton Hospital

The Brompton Hospital is a well run and caring environment where patients are treated with respect and dignity at all times. During a recent stay at the Fulham Road Annex I found the nursing staff were first class in their care and extremely professional throughout. The doctors were also excellent and I felt that I was well informed and included in any discussions about my care and treatment. The ward was spotless and regularly cleaned which was impressive considering the limitations of an older building. This did not deter the cleaning staff and they did a very good job. The catering staff were helpful and ensured everyone on the ward had something to eat at the appropriate times. A drinks machine was available for patients to use at any time and was brought around the wards by the catering staff during the day. This hospital makes you feel like a person and not just a hospital number, which is so important when someone is coping with a health problem. Having been a patient at the Brompton for over 10 years I would recommend it to family and friends without any hesitation. Many thanks to all the staff at the Brompton for the care and support they provide.

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Responses

Response from Royal Brompton Hospital

Dear Sue. As a long term patient you are extremely well placed to provide us with feedback about both the clinical and non-clinical services we provide. Our staff strive to ensure that patients are treated with dignity and respect at all times and receive individualised care and treatment. It is therefore hugely pleasing to hear that this has been your experience as a patient at Royal Brompton. We are proud of the services we provide and recognise that it requires a real team effort to get things right for patients. Thank you very much for posting your comments.

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