"Long waiting times"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was referred on 23rd March by my doctor for a shoulder X-ray. It took a month for the initial letter to be sent out. It appeared the Thursday before Easter so it was after Easter before I could make an appointment. Consequently I have had to wait until the end of May for an appointment. I am in extreme pain as it has been two months since I first went to my doctor.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for writing to TRAQS.

However, it is unclear from your comments where the delay of your referral occurred, as x-ray appointments are not arranged by TRAQS. As all feedback is anonymous, if you would like to contact us on 01952 580441 I would be happy to look into the circumstances relating to your referral to establish whether TRAQS could have provided you with a better service.

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