"Staff Attitude "

About: Heartlands Hospital / Older people's healthcare

(as other),

Staff on Ward 22 have excellent people skills, they are genuinely caring, reliable and helpful. My uncle was on their ward for 3 weeks.

Thank you all!

He has since been moved to Ward 27. OMG what a difference, I am disgusted with the lack of people skills staff have on that ward. To me they are rude and do not seem to have anytime to talk to the carers or visitors and, in my opinion, they are overall right rude. I think they should take training from Ward 22 staff.

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Responses

Response from Head of Patient Engagement, Heart Of England NHS Foundation Trust

Dear Kaz0786,

Thank you for taking the time and trouble to let us know of your experiences on ward 27.

We are so sorry to learn that this is what you have found and your post has been brought to the attention of our Heads of Nursing. I have also spoken with the Matron for ward 27 and his team would really appreciate the opportunity of speaking with you about this to learn more. If you would like to make yourself known to the nurse in charge of the ward they will be very happy to listen to you.

Alternatively if you would like to contact me with any further information my direct line is 0121 424 1115 or you can reach me via email at jamie.emery@heartofengland.nhs.uk

Best wishes,

Jamie