"very little - hospital still not ..."
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
What I liked
very little - hospital still not dealt with sep 2007 issues in theatre
What could be improved
having notes at clinic - 2 wasted trips!
Answering complaint without dodging issues
Long-term out patient following failed cataract surgery in Sept 2007. Issues in operating theatre not fully dealt with through complaints procedure. Excuses given about surgeon's sickness.Still not fully replied to these issues
Follow up treatment good, but original problem and behaviour of surgeon in theatre still not adequately dealt with.