"Paramedic was very reassuring"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a relative),

My husband had sharp pains in his chest and difficulty breathing during the night so I called 111 for advice. They sent a paramedic round straight away – he was so good.

He came very quickly and gave my husband a thorough check, doing blood tests for diabetes, blood pressure and an ECG to check his heart. He was very calm and patient, told us he was not having a heart attack and everything was fine. All the tests were normal. He gave my husband painkillers and said he should get a good night’s sleep.

I just wanted to say hay how reassuring the young man was.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Opal300

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families, when they need us most.

I would like to pass your kind comments onto the 111 service and the Paramedic to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave to your husband

Thank you again for providing feedback on our service.

Kind regards

Laura

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