About: Guy's Hospital

Finally received my referral after 2 years on the waiting list, my appointment was with the Trichologist, however i did not get to see him and i was not told why but seen by another Dr who was quite possibly the rudest, most unhelpful woman i have ever come across. After waiting for 2 years and my problem slowly worsening i took it upon myself to seek medical help privately which i extremely satisfied with, i was told by the Dr i saw at Guys that i should not waste my money and that i should stop all treatment as there is nothing wrong with me. When i attempted to show the Dr photos of my condition which has now improved thanks to my private health care she was not interested and refused to take a look. She diagnosed me with a condition which i then took to my private Dr and was told i have absolutely no signs of and if i was to take the treatment she recommended i could make the condition a lot worse. When i explained how long i had waitied and i was told tough, there's a long waiting list. Overall this was one of the worst experiences i have ever had at this hospital and i still feel i havent had the help and care i should have recieved.

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Response from Guy's Hospital

We were saddened and surprised to hear of your unacceptable wait for an appointment in dermatology at Guy's and St. Thomas' as well as the complaint you raise about a member of staff. Whilst we sometimes experience high levels of demand in certain services and work hard to make improvements to our clinics to ensure patients are seen as quickly as possible, 2 years is a completely unacceptable amount of time to wait. The dermatology team are unaware of your particular case and would like to investigate it further and with seriousness. To this end it would be very useful if you could contact the Trust PALS team to give specific details of your appointment etc. and allow us to investigate. You can contact PALS by telephoning 020 7188 8801, 020 7188 8803 or by emailing pals@gstt.nhs.uk. In all instances such as this we endeavour to understand where we may have gone wrong and to make improvements to the quality of our services. Your feedback is invaluable to that process.

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