"Kidney Operation"

About: East Surrey Hospital

I spent 6 days in Buckland ward having my right kidney removed and cannot fault the care and patience of the nursing staff, sometimes in very difficult situations, The superb cleanliness was an eye opener. The food was adequate when you have little appetite and your taste buds make everything taste off but more fresh fruit might help. An observation was that there were not enough footstools for patients (we had one in our ward which was being used) as I found the chair very uncomfortable and would have like to put my feet up. Also some of the night staff could have been a bit quieter! A suggestion was that during nurses training they were put into a normal ward and spend a night to see just what it's like from a patient point of view.

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Responses

Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear Pamela

Thank you for taking the time to post your comments. It is good to hear that you received first class care from our nursing staff whilst in Buckland ward.

Thank you also for providing feedback on your experiences. We use patient feedback to help continually improve our services, and as such, take patient experience very seriously. We are aware that it is often the ‘little’ things that can make such a big difference when you are in hospital and for this reason I will ensure that your comments are passed on to our Patient Experience Manager, Cathy White (cathy.white@sash.nhs.uk).

Kind regards

Maxine May

Communications Officer

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Response from East Surrey Hospital

Thank you for taking the time to post your comments. It is good to hear that you received first class care from our nursing staff whilst in Buckland ward. Thank you also for providing feedback on your experiences. We use patient feedback to help continually improve our services, and as such, take patient experience very seriously. We are aware that it is often the ‘little’ things that can make such a big difference when you are in hospital and for this reason I will ensure that your comments are passed on to our Patient Experience Manager, Cathy White. Kind regards Maxine May Communications Officer

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