"Apalling Care and extremely poor communication"

About: University Hospital (Coventry)

Having lost our mother 23/01/2014 it is with time to speak out about the events that occurred in from 2011 to 2014. Mum broke her right ankle 7th December 2011 and was admitted to UHCW where a non weight bearing plaster cast was administered after on xray revealed a fracture to the Fibular however there was anothe fracture that was ignored to the Tibia /Ankle joint . when the cast was removed in February 2012 mum was given an air boot at this point only the Fibular was xrayed again, in the March 2012 mum had an appointment at the Fracture clinic she told the doctor that the ankle felt as it was still broken his reply was the only thing wrong with you is that you are Obese and Lazy and refused to check the foot again this left mum in immense pain and she found it very difficult to walk because o f the existing fracture. On 6th August 2012 at approximately 0200 hrs mum went to the toilet and had a fall she crawled to the top of the landing anddown 3 stairs to another small landing where she pulled herself up holding on to the small bannister and climbed back up the 3 steps. Then mum fell backwards at the top of her staircase and landing on top of my sibling that was her carer causing severe injury to my sibling's right knee and right wrist mum also was injured one of the worn discs in her back had crumbled and was laying on the main nerve to her spine, the ambulance crew and 3 family members lifted mum and put her back into bed before they took the sibling to hospital they told my youngest sister to call mums doctor out to get her assessed, when infact they should have also called for antother ambulance crew to take mum to hospital as they should not have moved her. When I arrived at my mums home I was told of the full scale of my siblings injuries annd what the ambulance crew had done I was to say the least horrified that they had not taken mum to hospital at the same time. I called the doctor myself and told him that mum needed to be assesesd in hospital as she was 85 years of age and had no carer to look after her at this point mum could not even get out of bed to go to the toilet as she could not even stand up so she bals became semi incontinent. The Doctor finally arrived to assess mu 4 hours after I had called him at 08:20 am he called an ambulance to take her into hospial. When she arrived at the hospital they found the existing fracture to her right ankle and also x- rayed her back they administered another on weight bearing plaster cast then moved her to ward 52, the worst part of this is that the doctor treating my sibling visited my mum on ward 52 and these are the words that he spoke to a vulnerable adult , " You do realise the injury you have caused your daughter " Which I personally find extremely apalling considerinf the Trauma mum was going through at that point. and to make things worse he did not consider why mum had fallen was due to the hospitals neglect in the first place,

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on you and your mother’s experience of the orthopaedics service at University Hospital, Coventry in August 2012. I am sorry to hear about the care your mother had while at the hospital and would ask that you contact us so that we can look at each aspect and provide a full response. If you would like to this then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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