"Lack of staff?"

My wife recently spent 4 weeks in ward 9 heartlands hospital she had 1 shower in that time in her folder they wrote she was incontinent after pressing the buzzer for over half an hour she wet the bed, the armrest was broken on the bed but the daily check said it was okay- a get well card on the floor at the head of the bed was there for 6 days floor not cleaned- people using a commode next to the bed why were they not pushed into the toilets staff had to use air freshners afterwards. I feel this is disgusting and degrading for patients and visitors.