"Not Allowed to Rearrange Outpatient Appointment "
About: Crosshouse Hospital / General Surgery Crosshouse Hospital General Surgery KA2 0BE
Posted by unhappybunny1 (as ),
Following being referred to general surgery on 13th May via a consultant at the hospital, I eventually received an appointment letter through the post last Friday (11th July). Unfortunately I was unable to attend on the date provided (20th August) and on Tuesday 15th July I called to rearrange the appointment. The person I spoke to was very nice however informed me that because seven days had passed since the letter was written (it was dated 7th July) that she was unable to offer me another date and if I couldn’t make the appointment she would have to cancel it and the system would automatically place me at the bottom of the waiting list. I highlighted that I had only received the letter on Friday and was informed ‘this can be an issue when appointment letter are sent 2nd class’. I have been placed on a cancellation list however it is unknown how long it will take for me to be seen.
I am quite shocked that the NHS thinks this is acceptable practice and hope someone could look into this. There has to be an understanding that sometimes people are unable to attend appointments at the time given and threatening them with ‘being placed at the bottom of the waiting list’ is not a nice way to treat someone who called five weeks prior to the appointment to try and rearrange. Care should be person centred not system driven.