"Pain clinic"

About: Montagu Hospital

I know the service is very oversubscribed by it's not good when you arrive for an appointment to be told it was cancelled. This coupled with never being able to get in contact with the pain clinic is not great. The nursing staff are lovely and when having Facet joint injections all the staff could not be nicer. Its a shame that the consultant is a little patronising and seems unwilling to help. If you are a little bigger than the average skinny minni don't expect ant sympathy either because you will be patronised even more and told everything is because of your weight. Even though before my accident I was thin and active and had the same pain.

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Response from Montagu Hospital

We are sorry to hear that your experience at our Mexborough did not meet your expectations and would like to reassure you that we will look into the matters raised. As your posting appears as anonymous, to help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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