"Receptionist attitude"

About: Darent Valley Hospital

I visited childrens A&E last night with my 19 month old son and the attitude I got from the receptionist was disgraceful. No where near welcoming and a serious attitude. She didn't speak loud enough for me to hear her so a few times I misheared what she said and she got stroppy with me asking me the same question with a stinking attitude. I think the hospital need to remind there receptionists in particular that parents coming in with small children are already nervous and frightened and to be greeted my a miserable woman is not what I expected to see. Apart from that I love the hospital.

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Responses

Response from Darent Valley Hospital

We were very saddened to hear of your poor experience with the reception staff within the A & E Department and wish to offer you our sincerest apologies. We want to assure you that we do not support poor behaviour and attitude from our staff. This will be addressed with the individual who you dealt with. Your experience is valuable to us and your concerns are taken very seriously. If you wish to discuss this with someone from the hospital please contact the Patient Advice and Liaison Service (PALS) and they will arrange for someone to make contact with you. PALS can be connected on 01322 428382 or via email at pals@dvh.nhs.uk. The A&E Department Darent Valley Hospital

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