"Failure in duty of care"

About: Heartlands Hospital

Passing a patient around like a liump of meat is not what Heartlands is supposed to be about. Being ignored, put down for the wrong procedure. Is not what Heartlands is supposed to be about. Nor should the recommendation be "Oh well mistakes have been made, if you need something done go to A&E." How long should it take to get very large kidney stones to be removed? Surely not 3 months when the patient is passing blood regularly. This hospital has failed my son in its duty of care. He unfortunately does not seem to be the only one. An inquiry is needed.

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Haw, I am very sorry to read your comments with regards your kidney stones. If you would like us to look into this further on your behalf, please contact the Patient Services Team on 0121 424 0808 who would be happy to help as best they can.

Kind regards

Margaret Mitchell

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