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My experience in the orthopaedic department

Posted By france9

"My experience in the orthopaedic department"

About: Tameside General Hospital / Trauma and orthopaedics

(as the patient),

I have been under orthopedic department on and off for 26 years. I have seen many dr's during my time scale who have all done a fantastic job.

I am currently under another doctor who I have seen before and is a great dr, but due to unseen circumstances the doctor is not their so I have been seeing another doctor, who has got a horrible bedside manner, is very sarcastic and very rude.

This doctor diagnosed me with degenerative arthritis, told me I was at the end of the line. I asked what my outcome would be and the doctor replied by saying I haven't got a crystal ball I cant see into future, I asked if I could have a maci operation to fix the problem as I previously had, the doctor said I am not god you know. I wish I was. Also the doctor said how many times have I gotta tell you, we don't do the maci here. I said I know that but tameside referred me to another hospital last time for it so I was just wondering if that would fix the problem. The doctor said like I told you I cant look into future.

I also asked the doctor where my cartilage has gone again- is it in the same place as my previous surgery? The reply- how would I know I didn't do the previous surgery and I haven't read your notes. Bare in mind this was at my pre-op assessment so this doctorr was going to operate on me even though they hadn't read my notes.

I then received a letter to say the doctor had cancelled my operation. I went to pals about it all and I received an apology from the doctor for cancelling my op, the letter got typed wrong, I was still on the list and sorry for the confusion.

Because the doctor has apologised for the miss typed letter the case is shut.

I phoned pals and said its not acceptable for the doctor to just apologise for cancelling my surgery, what about a surgeon saying they are not god and hasnt read my notes etc.

The reply - It has been investigated. I emailed PALS 1 week ago now saying I wanted to speak to someone face to face about the issues I am raising. I have had no response, so I can only assume tameside think its perfectly acceptable for a doctor to behave in this manner and not read patients notes and treat patients the way they do. I am livid that they are letting a doctor bring down the orthopaedic dept which for many years has helped me with my knee

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 9 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 18/07/2014 at 12:00
Published on Care Opinion at 12:47

I am sorry that your experience during your visit was not satisfactory. This is certainly not the standard of care we expect for our patients. I understand you are still in contact with the Pals team and they are re-looking at the issues you have raised and we endeavour to resolve your on-going issues.

Thank you again

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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