"Neglect"

About: Eastbourne District General Hospital

As a nurse myself I am totally disgusted how my daughter was treated by a&e staff on the evening of Monday 7th July 14 . She suffers with urine retention and was in a lot of pain . Because this happens a lot and has to attend you could clearly see they didn't care . They were whispering between each other and looking at my daughter . This made her so upset . The first bladder scan that was done was not done properly . She asked for it to be done again and got shouted at saying don't u think I know how to this iv been doing it for 9 years then saying you will have to wait now for saying that . After begging a hca to re do the scan to find 1. 5 litres of urine which is very dangerous . My daughter was treated like a no body and this has made her vow she will never go to any hospital again . Those nurses that night are not fit to serve the public and my family and I will be taking this a lot further .

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Responses

Response from Eastbourne District General Hospital

We're very concerned and saddened to read your posting about your daughters experience in the A&E department at Eastbourne DGH. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving peoples experience. We are keen to speak to you to discuss your concerns in more detail and would also like the opportunity to apologise in person for the fact that your daughters experience was poor. If you would like to do this, please make contact with our Patient Advice and Liaison Service (PALS). They will be able to look into all of your concerns and speak to relevant members of trust staff on your behalf and/or explain your options for 'taking things further' PALS can be contacted by phone 01323 435886, by email PALSE@esht.nhs.uk , or in person by dropping in between 9am – 4pm (Mon-Fri) to the PALS office located in the main entrance opposite the WRVS Coffee Shop.