"Excellent service at every stage"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

On Saturday 3rd May ’14 at about 10:30 a.m. I presented myself at A&E at the QE II hospital with a dog bite injury to my left hand. After initial treatment I was transferred to Plastics at the Lister hospital, admitted to ward 11B and the wound was repaired the following day. I attended a Dressings clinic at Lister on Wednesday 7th May and from there was discharged. Between the hospitals’ various departments: A&E receptions and Triage at QE II and Lister, Minor Operations, X-ray, the Plastic Surgery ward, Theatre, pre & post operative care and Dressings clinic, more than twenty five people from the Trust’s staff dealt with me personally, by which I mean they spoke to me and delivered their part of the Trust’s service to me. I would like the board to know that every one of these people was pleasant and easy to speak to, professional in word & behaviour, effective in their role and concerned for my welfare. All of these people seemed content in their work and not just when dealing with me. One small example, I noticed two nurses try and succeed in drawing a smile from a bed ridden patient while they took care of his comfort & care. My comments are not flattery but recognition of my observation of many jobs being done well. I am very grateful for being so well looked after and feel sure that many others feel the same. This is my second attempt to post these comments on your web site as the first, back in May, appears to have failed.

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Responses

Response from Queen Elizabeth I I Hospital

Many thanks for your kind comments, which we will make sure are fed back to the teams involved and the Trust's Board. It may interest you to know that all patient feedback, in summarised form of course, are reported to the Board on a regular basis - whether via direct communications from patients and/or their carers, responses to our regular surveys, comments posted online on services such as NHS Choices and Patient Opinion, through to Facebook and Twitter postings. All are gathered and used to demonstrate where we're doing well, along with where further improvement may be needed. So many thanks again for your feedback, and we hope that you've gone on to make a good recovery.

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