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Night-time emergency medical care

Story from nhs.uk

"Night-time emergency medical care"

About: St George's Hospital (Tooting) (London)

Nursing care during my two weeks' enforced stay at the hospital was wonderful. The night-time, medical care has felt haphazard and a case of "hunt the night- time doctor", especially during my admission through A&E at the end of June, when I was left without a proper assessment for 4 hours, the first two hours without any pain relief. My scores for cooperation of staff, involving patients in decisions, and being treated with dignity and respect are lower to reflect this.

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Responses

Response from St George's Hospital (Tooting) 9 years ago
St George's Hospital (Tooting)

Submitted on 08/07/2014 at 12:10
Published on nhs.uk on 09/07/2014 at 04:00

Thank you for taking the time to post feedback about your experience at St George’s Hospital. It is good to hear that you found the nursing care wonderful but we are sorry that you found medical care haphazard. We will inform the manager of the A&E service about your comments, but as we do not have the name of the ward, we can not feed back to the ward. If you would like to talk to the service about your experience and if you have not done so already, then please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help.

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