"A&E visit"

About: Southend Hospital

I was seen quickly, assessed thoroughly and reassured throughout my visit. Communication about wait times and what to expect next was very clear. Everybody I spoke to was friendly and kind. Thank you

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Responses

Response from Louise McIver, Patient Involvement Coordinator, Southend University Hospital NHS Foundation Trust

Dear Mrs Green,

Thank you for your feedback regarding our A&E department.

I am pleased to hear you were assessed and reassured throughout your visit and that the communication was clear.

We aim to provide our patients with the best care and treatment and this experience reflects our mission, 'Everybody matters, everything counts, everyone's responsible'

We are working hard to reduce the waiting so are pleased to hear improvements have been made and your visit was such a success.

I will pass your comments to the staff and department and thank you for taking the time to feedback to us, we appreciate all responses.

I wish you good health for the future.

Regards,

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Response from Southend Hospital

Thank you for your feedback regarding our A&E department. I am pleased to hear you were assessed and reassured throughout your visit and that the communication was clear. We aim to provide our patients with the best care and treatment and this experience reflects our mission, 'Everybody matters, everything counts, everyone's responsible' We are working hard to reduce the waiting so are pleased to hear improvements have been made and your visit was such a success. I will pass your comments to the staff and department and thank you for taking the time to feedback to us, we appreciate all responses. I wish you good health for the future. Regards, Steve McEwen Patient Experience Lead

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