"Stay in B2 Ward"

About: Diana, Princess Of Wales Hospital

I have just had a 4 day stay on B 2 I can only say that I feel that I was not listened to. I was discharged in a great deal of pain my difficulties were in my view not dealt with. I was given different opinions by different staff this left me confused . Some of the staff were lovely but most did not want to even acknowledge me . The doctor who discharged me seemed total uninterested in my pain or concern that I have not being given a follow up appointment just left bewildered by what is happening. On one of the evenings I was there I was in such pain I went off the ward for a walk just to ease the pain. The staff saw me but never spoke to me and I was left wandering around the hospital at 2 AM in the morning. After about an hour I went back to the ward nobody had even noticed that I had gone missing. It said it all really. One positive thing, when I attended A&E I could not have wished for a better service.

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Responses

Response from Diana, Princess Of Wales Hospital

Hello, I'm sorry to hear about this. Please could I ask you to contact one of our managers so we can look into this properly? Claire Jenkinson can be reached on c.jenkinson@nhs.net or by phone on 01472 874111 ext 2468. Kind regards, Sarah Mainprize