About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Unfortunately I attend A&E on 2 July with my husband. I was extremely disappointed by the level of cleanliness of the department. The public toilets were extremely dirty giving the appearance of not being cleaned for some time, certainly not hourly as I understand is supposed to happen. The cleanliness of the cubicles my husband was seen in was poor. For example the floor was dirty, the clinical waste bin appeared not to have been cleaned outside - ever. A small amount of blood was spilt on the floor when my husband was cannulated. The nurse doing the procedure covered the blood with 2 paper towels and walked away. I pointed this out to the customer relations gentleman when he came into the cubicle an hour later and he immediately cleaned it up himself. At no time did I observe any member of staff who had contact with my husband wash / cleanse their hands either before or after contact. I appreciate that this is a busy department but it gives completely the wrong impression and if infection levels are to be reduced in the NHS a lot more work needs to be done at this hospital.