"Hazelwood ward, Bullying, dangerous levels of..."

About: Chorley & South Ribble Hospital

Human Excretia smeard on outside of toilet bowl, left for 8+ hours, verbal bullying of elderly and confused patient, my food and fluid restricted when I voiced a complaint, requests for medication and water ignored. One shift only. Culture of fear and bullying, small hardcore responsable. Lies upon lies from staff, Dangerous, patients lives at risk. Experienced other wards during stay and recieved good care, so the comparison was shocking.

Story from NHS Choices

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Responses

Response from Chorley & South Ribble Hospital

Thank you for your feedback. We are extremely concerned to read your comments and would welcome the opportunity to discuss your experience with you in person. If you are willing to do so, please can you contact the Customer Care Department on 01772 522521

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback and for bringing this to our attention. We are extremely concerned to read your comments and would welcome the opportunity to discuss your experience in person. If you would be happy to do so, can I ask you to please contact the Customer Care Department on 01772 522521.

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