About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Posted by Rachel
Took my daughter to A&E on Tuesday 1st July with a suspected broken wrist. Slow, painful, laborious wait. No air-con. Endless screaming babies. It took 4.5 hrs before we were able to go home - whilst all the time staff seen chatting merrily at the desk. No sense of urgency detected. Why does it take 1 nurse to weigh you, then another 45 min wait before another nurse tells you what you already know - that you need an x-ray. Our nurse was very personable and sweet but couldn't give us proper directions to the Plaster Room - no map available? The following day endured the Fracture Clinic. Our appointment was for 9.55am. Eventually seen at 11.20am. Unacceptable delay. Saw very personable registrar - no apology or explanation for the delay offered. He then took all of 3 minutes to describe the injury and sent us off to the plaster room again. Are cases in the Fracture Clinic triaged? Easy cases such as ours put in 1 category and the more severe / cases of elderly patients in another makes sense to someone who works outside the NHS. Why offer such precise appointments such as 9.55am when you have no intention of honouring them? "Morning clinic - expect to still be there at lunchtime" would be much more realistic.