"Terrible consultant behaviour"

About: Royal Surrey County Hospital

Consultant peremptory, brusque, unfriendly, rude, unhelpful; off-putting demeanour. Did not explain diagnosis, or give options, or give recommendations. Did not talk about prognosis or what to expect. No information about prescription or any side effects. Extremely disappointed and dissatisfied. If experience repeated I shall make a formal complaint.

Story from NHS Choices

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Response from Royal Surrey County Hospital

Please can you email us at rsc-tr.communications@nhs.net with your details so that we can look into this for you. As an organisation we actively encourage an environment of continuous improvement. We value all feedback so that we can ensure that where there are opportunities to improve we act upon these. We look forward to hearing from you. Best wishes, Royal Surrey County Hospital

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