"maxillo facial department"

I am very unhappy with the level of service received! I was referred to the maxillofacial department by the Birmingham dental hospital in the hope of getting a diagnosis on the lump/swelling on my face. I was sent to A and E by the dental hospital as the swelling on my face had become so severe. I was told to come back on a maxfax clinic day so I could see a consultant and registrar as they were unable to diagnose me. I was under the impression I would be throughly examined by a consultant/registrar. This was not the case. A registrar walked in had a quick examination said what they thought it was, didn't take time to sit down and discuss in details the problems I was having. A consultant then over ruled the diagnosis and said they thought it was something else and sent me home with more tablets which were causing my condition to become worse. At no point did the registrar or consultant sit down with me in the room to discuss or take time to listen to what I had to say. I didn't have any tests to clinically diagnose me with what they said I had. They just suspected it was the disease they thought it was. I am very disappointed with this hospital and feel very let down. I felt I was invisible and no one wanted to listen to a word I had to say. I was diagnosed with something without a single test! Very very Poor service.... shocking!

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Oral and Maxillofacial Surgery at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear that your experience was so poor and we are sorry for the way this has made you feel. This is certainly not the standard of service or type of experience we aim to provide. The senior staff responsible for the area where you were treated are very keen to investigate what has gone wrong and take action to improve the service they provide. In order to do this they would be very grateful if you would provide contact details so they can speak to you directly. If you would like them to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.