"Day patient well cared for"

About: St Richard's Hospital

I went in for a day procedure on the 26th and I cannot express my thanks to all the staff enough. Every member I came into contact with were friendly, courteous and they listened to me! Not once did I feel as if I had been abandoned or wondering why I was waiting or what was going on. I felt very well cared for and respected at all times. I expected to feel as if I was on a bit of a conveyor belt but despite the fact the department was clearly busy, never once did I feel left alone. It really highlighted the difference from my last experience in a different hospital and just how bad that was. I cannot recommend St Richards enough. Wonderful and caring hospital - thank you very much!

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Responses

Response from St Richard's Hospital

Thank you for your lovely comments about our Day Surgery Team at St.Richard's Hospital. The Trust can be a very busy place and this is often the case in Day Surgery, however our staff are passionate about ensuring that every patient is treated as an individual and is made to feel as reassured and cared for as possible. We are delighted to be able to pass on your positive comments to the Day Surgery Staff.

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