"It was almost like we were friends"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as a service user),

I was visited by the South Western Ambulance Service. Not met a kinder, more understanding person.

It was almost like we were friends – I cannot praise highly enough.

I’ve used the service numerous times over the years.

I’m 82 now – every time they are great. The boys this morning were marvellous and as considerate as can be.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Icon400

Thank you for taking the time to share your experience. I hope you are feeling better.

It is always rewarding to hear that our staff are continuing to provide excellent care to our

patients when they need us most.

I would like to pass your kind comments onto the crew who came to your aid that morning. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and location that the ambulance attended?

Thank you again for providing feedback on our service.

Kind regards


  • {{helpful}} of {{total()}} people think this response is helpful