"2 Hour Delay"

Had an appointment to see Orthopaedic Consultant at 4.30pm After sitting and waiting at 5.45pm I went to see what was happening, only to be told the consultant was running nearly 2 hours behind time. Unfortunately, for me I had another appointment at 6.30pm so could not stay and wait to see the Orthopaedic Consultant. The Receptionist didn't bother to come and tell anyone waiting about the delay, so I wasted over an hour just sitting there, and by the time we found out, it was too late to rearrange my 6.30pm appointment. Very unprofessional of the receptionist not to keep patients informed.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Euxton Hall Hospital

We are sorry that you had a disappointing experience at Euxton Hall Hospital. Please be assured that we take all feedback seriously and that an investigation will be undertaken. We would like the opportunity to discuss your comments with you in more detail, and would be very grateful if you could find the time to email rosie.caven@ramsayhealth.co.uk or telephone 01257 237011.

  • {{helpful}} of {{total()}} people think this response is helpful