This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

proffesssional staff

Story from nhs.uk

"proffesssional staff"

About: Crawley Hospital

Over the last 40years a visit to Crawley Hospital was not a good experience. This has now changed completely. My 2 visits to Haematology 0n 2 April and 4 June were very good experiences . All the staff, Doctors, Nurses and Receptionists were professional helpful and friendly. Everybody talked to me as a person. The most noticeable improvement is the receptionists who in the past were dragons. Many Tanks Paul Styles

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 03/07/2014 at 20:27
Published on Care Opinion at 21:50

picture of Ian Mackenzie

Dear Paul Styles,

Many thanks for your kind words about our services at Crawley Hospital. In the last two or three years there has been a very significant change in the Trust - not an accident I can assure you - and its good to read that you have spotted such a difference. One of the things we've done is focus on patient experience and it is really rewarding when you read such comments as yours as it makes you realise that we are changing things for the better.

Kind regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k