"Comments from our service users"
About: Right Steps Wakefield Right Steps Wakefield Wakefield WF1 3AE
Posted by Yellow130 (as ),
These are the latest comments from our Service Users that have been fed back to us as part of the Patient Experience Questionnaires;
PEQ: Very good.
PEQ: Very good and very pleased with the help I received.
PEQ: It was a good service. I have used and it’s handy for me to get to because it was not far from the bus station.
PEQ: It has improved my life considerably. I now feel that I understand my problems more than I did. Thank you all! !
PEQ: The conversations with the Therapists and the techniques taught by her helped me in dealing with my problems. I am hopeful that persistence in using these techniques will eventually eliminate my problem.
PEQ: After speaking to Sally on the phone it was concluded that I be discharged with the option of ringing again if I feel I needed to. I was pleased with the time I had with her and I feel a lot more comfortable with myself. Thank you very much for your time with me.
PEQ: The Service has helped me enormously. I feel happier and more confident and understand and able to deal better with the problems I had. Thank you so much.
PEQ: The service helped me to understand the actual nature of the support that I need and when it would be most appropriate for me.
PEQ: I found Natalia very good and helpful. What she had to say about things was very helpful. Thank you.
PEQ: This Service acted as a crutch when I needed it, it saw me through a very unpleasant time in my life.
PEQ: A huge thank you to everyone that had an involvement in my time with Rightsteps.
PEQ: I have never had to access this type of support before so have nothing to compare it too. I was pleased and surprised at client care right from the first phone call, I felt I mattered. My treatment was more helpful than I imagined, I was and am grateful. This has helped me overcome symptoms of trauma and I have learnt ways to deal with other negative issues/incidents in my life.
PEQ: I would like to thank my Therapist for being there at a time I needed her the most. She asked in a very professional manner and was not judgmental. I would recommend your Service to anyone who needed it. PS Please fix the lift
PEQ: Special thanks to Laura for the first class advice and service that was provided. Thank you.
PEQ: To have someone to talk to helped me understand and tackle my demands and clear my head. I feel a happy and more relaxed and more positive so thank you for the help.
PEQ: If all Therapists and Interpreters were like this there would be no problems. I am 100% happy with the Service.
PEQ: I am truly grateful to Mark for helping, listening and understanding how I am struggling and I do not feel that I would be dealing with things as I am. I only wish it could have continued for a little longer. I felt supported throughout all my sessions. Mark's counselling approach is amazing. It helps you have self belief and helps your self esteem (well it did me! ).
PEQ: I would like to thank Mark for helping me to move on with my life and for helping me to know that I matter. Excellent Service Thank you.
PEQ: I found Rightsteps really useful. I think I suffered from mild depression after the birth of my Son. The CBT and one to one counselling has helped me gain control of my feelings. Thank you.
PEQ: I first went to group therapy with Briony which was great. I then saw Iso who has tried to find me work. Then finally with Claire on a one to one basis which gave me confidence and made me realise about life (very good all of them).