"Comments from our service users"

About: Right Steps Wakefield

(as a staff member posting for a patient/service user),

These are the latest comments from our Service Users that have been fed back to us as part of the Patient Experience Questionnaires;

PEQ: Very good.

PEQ: Very good and very pleased with the help I received.

PEQ: It was a good service. I have used and it’s handy for me to get to because it was not far from the bus station.

PEQ: It has improved my life considerably. I now feel that I understand my problems more than I did. Thank you all! !

PEQ: The conversations with the Therapists and the techniques taught by her helped me in dealing with my problems. I am hopeful that persistence in using these techniques will eventually eliminate my problem.

PEQ: After speaking to Sally on the phone it was concluded that I be discharged with the option of ringing again if I feel I needed to. I was pleased with the time I had with her and I feel a lot more comfortable with myself. Thank you very much for your time with me.

PEQ: The Service has helped me enormously. I feel happier and more confident and understand and able to deal better with the problems I had. Thank you so much.

PEQ: The service helped me to understand the actual nature of the support that I need and when it would be most appropriate for me.

PEQ: I found Natalia very good and helpful. What she had to say about things was very helpful. Thank you.

PEQ: This Service acted as a crutch when I needed it, it saw me through a very unpleasant time in my life.

PEQ: A huge thank you to everyone that had an involvement in my time with Rightsteps.

PEQ: I have never had to access this type of support before so have nothing to compare it too. I was pleased and surprised at client care right from the first phone call, I felt I mattered. My treatment was more helpful than I imagined, I was and am grateful. This has helped me overcome symptoms of trauma and I have learnt ways to deal with other negative issues/incidents in my life.

PEQ: I would like to thank my Therapist for being there at a time I needed her the most. She asked in a very professional manner and was not judgmental. I would recommend your Service to anyone who needed it. PS Please fix the lift

PEQ: Special thanks to Laura for the first class advice and service that was provided. Thank you.

PEQ: To have someone to talk to helped me understand and tackle my demands and clear my head. I feel a happy and more relaxed and more positive so thank you for the help.

PEQ: If all Therapists and Interpreters were like this there would be no problems. I am 100% happy with the Service.

PEQ: I am truly grateful to Mark for helping, listening and understanding how I am struggling and I do not feel that I would be dealing with things as I am. I only wish it could have continued for a little longer. I felt supported throughout all my sessions. Mark's counselling approach is amazing. It helps you have self belief and helps your self esteem (well it did me! ).

PEQ: I would like to thank Mark for helping me to move on with my life and for helping me to know that I matter. Excellent Service Thank you.

PEQ: I found Rightsteps really useful. I think I suffered from mild depression after the birth of my Son. The CBT and one to one counselling has helped me gain control of my feelings. Thank you.

PEQ: I first went to group therapy with Briony which was great. I then saw Iso who has tried to find me work. Then finally with Claire on a one to one basis which gave me confidence and made me realise about life (very good all of them).

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