"Urgent care centre"

About: University Hospital Of North Durham

Had an appointment for my four month old son after a telephone triage by the nurse at the ucc. Nurse said to make am appt and warned us the symptoms were unusual and he may be kept in. The staff forgot to ask me to put a pad in his nappy so missed the opportunity to get a urine sample. Waited for the baby doctor and half an hour later we saw the regular doctor who was uninterested and sent us away to get our own urine sample, just unprofessional from staff and ended up going to sunderland royal. I will not waste my time going to uhnd again.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Urgent Care Centre at University Hospital of North Durham. I am very sorry to hear that you were unhappy with your experience on this occasion. I would also like to sincerely apologise for the mis-communication relating to a urine sample from your son. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774