About: Sunderland Royal Hospital Sunderland Royal Hospital Sunderland SR4 7TP
Posted by Dawn Field
I usually have a urological procedure carried out each year as a day case at the hospital and the organisation by the various departments that book the procedures and pre ops is laughable. It's just over a week to the date I've been told I'm booked in for and I still have no pre ops date. I've called and just keep being told `there's plenty of time` and the staff just brush you off. When you call you get passed around, if somebody tells you they`'re going to do something or call you back they don't. They treat you like a nuisance but if they gave you decent notice of dates and sorted the process out you wouldn't need to call. My manager needs to arrange somebody to cover my job and now has no time to get this organised. I seriously doubt that I will be done on 9th July as I find it very hard to believe that pre ops haven't been booked yet. The last three times have been dreadfull. One mistake after another adding unnecessary stress on top of stress and a medical condition that worsens with stress. I have no issues with the clinical staff they're excellent but the clerical staff treat you with contempt and just blame everything on the new computer system. It's just not good enough. I've lost all faith in the service. Nobody takes ownership of anything and it's pretty clear they're just not interested. If I could do without the procedure I gladly would as going through this makes me I'll and it saddens me to have to complain, again.