"Emergency Department Experience"
About: Royal Derby Hospital Royal Derby Hospital Derby DE22 3NE
Posted by J S Ashmore
I somewhat reluctantly visited the ED due to very painful chest pain which was causing me breathing difficulties. From the prompt response by the helpful reception staff to the nursing, X-ray and medical staff, I honestly think the service provided by ED was outstanding. I'm a firm believer that emergency means emergency so was worried I was wasting time, however, the staff were wonderful, thorough and extremely kind. The facilities were also spotlessly clean. I should also say that my partner was amazed that the reception staff could tell him exactly where I was in the unit - which seemed incredibly well organised, especially as there were so many patients. This is obviously a reflection on your back-room operations working very efficiently too - an area that I suspect rarely receives credit. I sincerely hope not to visit again in a hurry but that is definitely no reflection on your service! Thank you so much. Jacqueline Ashmore