"reading the reviews"

About: Arrowe Park Hospital

when you read these reviews it is clear that there is a divide in this hospital some really good work and some really bad, I hope someone in the management actually reads these comments as it clearly shows where work needs to be done, and then it is possible that this hospital could be truly exceptional and lead the way in patient care

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Response from Arrowe Park Hospital

May we firstly apologise for the delay in responding to your very valid comments. Comments entered about our services on NHS Choices are regularly reviewed. We are extremely grateful for people taking the time to provide us with this valuable feedback. As you rightly point out, these comments give us an insight into how and why people have had a positive or negative experience. All comments on NHS Choices are reviewed centrally within the Trust and forwarded to the appropriate management in the relevant departments. This assists us in identifying any trends. Although we cannot disclose confidential information on NHS Choices, we are very grateful when people follow up their comments by contacting our PALS or Complaints departments, as this allows us to investigate any issues or concerns further. Where appropriate, we also share anonymised comments on NHS Choices with staff across the Trust to share key lessons or comments.

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