"Visit to A & E Monday 23rd June 2014"

About: Southmead Hospital

I had to take my husband, who has an advanced prostate cancer plus Parkinson's disease, to Southmead A & E for an emergency catheter change. Having seen various reports I was dreading going but was very surprised and happy with the visit. I was able to park outside the department, I was pleased to see a car park attendant helping with parking. I was able to register my husband within five minutes even though there were a lot of patients. We were called within ten minutes by a charming nurse who wheeled my husband straight into a very clean, pleasant treatment room. A doctor came from Urology within ten minutes, sorted my husband out and we were on our way back home in less than an hour. Full marks to Southmead A & E. There are only three minor points I would like to make. Firstly there appears to be no signs for A&E at the motorway junction. Secondly, when turning into the hospital there is a small traffic island, the warning bollard is missing and it is too easy to dangerously run over the kerb (this was missing back in December and I almost had an accident as it was dark) and thirdly in A & E department it might help if the nurses could use a loud speaker to call people, it was difficult to hear.

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Response from Southmead Hospital

Dear Maggie, Thank you for your very kind comments, we are very pleased to hear that your husband received good treatment and that all went smoothly. We have fed your comments back to the staff concerned. Thank you for highlighting the three minoir points, again we have fed this back to the Trust's Project Office for them to be aware and where appropriate for them to take action to remedy the problems highlighted.

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