"My 3 Heroes "

About: Harmoni / NHS 111 South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I phoned 111 this morning and before I knew it 3 wonderful paramedics arrived to help me.

Firstly they treated me on my hallway floor where I was doubled over pain and unable to move. For the first five minutes, I couldn't even see their faces just their nicely polished boots. They were wonderful at calming me down and well as being firm and clear with instructions.

Once I was able to move to a seat, they then explained every step of what they were doing and why, so I felt less panicked. I was lucky to have three wonderful guys looking after me including a very newbie (2 days in) who not once had me doubting their abilities. I was attached to a drip and within a short amount of time started to feel so much better.

The main thing was I was listened to, my concerns were taken seriously and I was helped by the clear and well thought through care plan.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Kegs

Thank you for taking the time to share your experience. I am glad to hear you are starting to feel better.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the crew who came to your aid. Would you be able to contact me at laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the three members of staff.

Thank you again for providing feedback on our service.

Kind regards

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Kegs

Thank you so much for contacting me with this extra information. I have been able to identify the crew and will ensure a formal thank you is logged on your behalf.

Thanks again for sharing your experience.

Kind regards

Laura

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