"NHS squint correction surgery at St Thomas' Hospital"

About: St Thomas' Hospital / Ophthalmology

(as the patient),

I was referred by my optician to my GP (A Clapham Family) who quickly set up an appointment at the eye department at St Thomas' for me. The issue was a squint which caused me to have permanent double vision.

Over the first 3 months I had a couple of consultations and checks before it was decided botox was the best initial treatment for me. I was informed of all the risks beforehand and the procedure only took half a day.

The Botox took a few days to set in, and then about 6 months to fully wear-off (which I knew before signing up to it). During this 6 months I had regular checks to test the results, all of the time being kept up to date by the department staff. Never did I have to chase to get appointment dates/times as the admin team communicated with me for each appointment seamlessly.

Following the temporary botox I had day surgery to permanently correct the muscles in my left eye.

Throughout all of the initial checks, assessment, pre-op consultation and the procedures and surgery itself, I was kept in the know about the findings and resulting courses of action and risks. Over the 10 or so appointments I had, only one was slightly delayed, and even so not by very long. All of the staff were fantastic, friendly, knowledgeable and kind.

Even though a longish process by the nature of the issue, I have absolutely no complaints. The final result is perfect single vision.

I couldn't recommend the Eye Department at St Thomas' highly enough, and am incredibly grateful to them all.

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Response from Rachael Twomey, Patient Information Lead, Guy's and St Thomas' NHS Foundation Trust

I am very pleased to hear that your treatment at St Thomas' Eye Department provided not only high quality clinical care but a smooth and efficient service from your referral onwards. We know what a difference it makes for patients to receive the right information at the right time and to have clear and direct communication with the staff in our services. Your kind comments about the Eye Department have now been shared with the department, who are very encouraged to receive them.

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