"new endoscopy unit"

About: Airedale General Hospital

Having visited the old endoscopy unit annually for over ten years, I would like to say what an improvement the new unit is. Scrupulously clean, single-sex changing and waiting areas, friendly staff. One minor point: I've learnt that there are inevitably long waiting periods (having booked in it was 45 minutes before anything else happened, then another hour before my procedure), so it would be nice if someone could just say in passing 'we haven't forgotten you/it won't be long now' or similar. Having said that, I've nothing but praise for the unit, and the care that has obviously been taken to make the patients' experience as good as possible.

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Responses

Response from Airedale General Hospital

Thank you for sharing your experience whilst a recent patient in our endoscopy unit. We are very pleased that you have found the new unit much improved. We are also grateful for the constructive comment about keeping patients informed of delays which we will follow up.

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