"Huge lack of communication"
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
Posted by Anonymous
I'd like to write a review regarding my experience of your hospital, however I haven't actually had the chance to experience it. I had an operation scheduled for next month, however I was given a much earlier date due to a cancellation which I was very happy with and accepted straight away. This date was then cancelled the night before I was due to go in, due to 'lack of beds' which to be honest is a ridiculous excuse because you are a hospital, and a fairly large one at that. I then was told that I would be contacted to arrange yet another date for my surgery, but no one contacted me and none of your staff members were responding to my phone calls. Obviously this left me extremely frustrated because I have had to cancel a lot of shifts at work for no reason at all. I had pretty much given up when this morning another one of your staff members called me and said that she was calling to confirm my operation tomorrow, I knew nothing about this and this is what I told her, she then said she would double check and phone me back. She has not phoned back and I am at a complete loss as to whether I am actually going to be attending this operation or not. Frankly your lack of communication skills is appalling.