"Brilliant Service"

About: Royal Blackburn Hospital

I can't thank the staff enough for all there hard work and helpfulness in helping my son after he had broken his arm. My son broke his arm while play fighting with his brother I took him straight up to accident and emergency myself because I only live five minutes away from the hospital. When I got to the accident and emergency it had changed since I was last there we had to go into a cabin building but this had gone now so I did not know what to do or where to go so I asked a paramedic who was getting out of the ambulance and as soon as I told her what had happened and where I should go she just took one look at my son and took us straight into accident and emergency to get seen to. Like I say words aren't enough because I am so grateful for what they have done so far and they looked after my son and made him comfortable. He had an x ray and it showed both bones had been broken and would need an operation. So he went home for the night and we went back in the next morning. Every thing was explained to me about what was going to happen we went down to the theatre and he went to sleep with no problems but he had gas and air because they could not find a vein in his hand. Two hours later I went to see him and he was very sleepy which is normal after a operation. We stayed in for most of the day because when he had some thing to eat he was sick so they had to make sure he would not be sick again before they let him go home. The only negative I have is that we did not come away with a appointment for a follow up with doctor I have to wait at home for them to ring me and if I don't hear anything by next Monday to give the ward a ring and they will look into this for me. We should have come away with a appointment not wait in all day for the phone to ring which it hasn't so far

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Responses

Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust

Dear Anonymous

Many thanks for your feedback on your experience of our Emergency Departmenr and Children's Services, and thank-you for taking the time to do so. I will pass on your comments to the team. However, I am sorry that you weren't given an appointment on discharge and hope that this has now been sorted for you?

Also if you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a good visit for you we would really value this. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

Once again many thanks and hope your son is recovering well

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Response from Royal Blackburn Hospital

Thank you for sharing your feedback with us, we will pass your comments on to the team. Which I am sure they will really appreciate.

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