"Administration in ADHD Clinic"

My son was referred to the Adult ADHD Clinic and I followed it up on his behalf to get an appointment as soon as possible. He got an appointment with a Dr at the satellite clinic on 15th May 2014 and we were very satisfied with the agreed outcome and that my son could be prescribed medication. By the 10th June I had heard nothing and left a phone message at the Clinic. No one phoned me back. On the 17th June, I phoned the Admin again and the administrator confirmed she had got my message last week but she did not phone me back because a report had been posted on the 2nd June. Obviously, I would not have been phoning on the 10th if the Report had arrived but she did not seem to see the need to phone me back. We did not receive the Report that was allegedly posted. The report was addressed to his GP and they have not received the report either and so it could not have been posted at all. She emailed me the Report and I noted the Dr had written it very soon after seeing my son, but the admin department had not posted it. My son is quite unwell and if I had not phoned again, we might never have heard anything. As it is, the Dr agreed my son should have medication on the 15th May and it is now the 17th June and we are no closer to getting a prescription. The admin department did not follow up on the good service which was offered by the Doctor.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bill Berry, Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate, South London and Maudsley NHS Foundation Trust

Dear concerned mother

Thanks for taking the time to share your experience of using our ADHD service. It is disappointing that the admin side of the service didn't match the standard of the clinical service you received. I would like to look into this on your behalf and see what went wrong on this occasion and use that the improve the service in future. In order to do that it would be helpful to have a little more information such as your sons name and date of birth. I'd be grateful if you could email me this information rather than posting it online, my email address is bill.berry@slam.nhs.uk

Once I receive this I will ask the service lead to look into it and respond. I am not around next week so it will be the week after before I will be able pick this up, I hope thats ok

Kind regards

Bill Berry

Service Improvement Manager

Patient Public Involvement Team

South London and Maudsley NHS Foundation Trust

Maudsley Hospital

Denmark Hill

London SE5 8AZ

M: 07825180472

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Bill Berry, Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate, South London and Maudsley NHS Foundation Trust

Dear Concerned Mother

We would like to say sorry that you had such a difficult experience. We have sent out the reports and put the situation right, and are confident that this it won’t happen again. The ADHD Team Leader Karina Marshall-Tate would like to hear from you so that we can learn more about how to improve our services. If you would like to talk with her please contact her on 0203 2282193.

Kind regards

Bill Berry

Service Improvement Manager

Patient Public Involvement Team

South London and Maudsley NHS Foundation Trust

Maudsley Hospital

Denmark Hill

London SE5 8AZ

M: 07825180472

Bill.berry@slam.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful