"what a shambles"

About: William Harvey Hospital

On sunday the 15-06-2014 I was at home in pain called both 111 and eventually 999 .after a 6 hour wait .the doctor who attended administered morphine and sent me to hospital not only for pain releif but for a scan , On arrival I was given morphine to assist in getting rid of the pain and blood test .. and this gave me releif and because i had been awake since 0130 that morning I fell asleep exhausted . at 0400 hours I was told they were sending me home with no scan as reccomended by the doctor who admited me in and i had no shoes and no money and had no way of getting home ,I managed with great difficulty to put on my trousers and a top and had only socks and was going towards the exit when i fell over due to my leg giving way still no mercy was shown and after getting my breath back I got to the door and phoned a friend to come and pick me up , and managed to get in doors the service and attitude of the staff was in the least discusting and i would never reccomend going into this hospital for any treatment what so ever , the Ambulance crew where the only ones that I would reccomed there attitude was second to none lets hope that i never have any cause to have to visit this hospital ever again for any reason whatsoever ... this also isnt the first time I have attended this hospital as years ago I had a road traffic accident both arms and legs strapped up and I wasnt cared for at all and I caught mrsa ,, and dressings were not changed for the week and yet again i find this hospital has not changed its ways at all and is as uncaring as its ever been I was dehydrated and was not even offered water to quench my thirst .. had to ask for a cup whilst getting up to go as i was being thrown out .. discusting is the mildest word i can say about it all .

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback, please accept my apologies as your experience falls far short of the standards we would expect to be able to provide. Please do email me your details and I will investigate your experience and ensure staff are aware of how their behaviour made you feel. My email address is Julie.pewrce1@nhs.net

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