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X ray department

Story from nhs.uk

"X ray department"

About: East Surrey Hospital

I'm very satisfied with the hospital overall, but I would like to feedback you about experience in waiting area for x ray treatment. My 6 years old son who was waiting for chest x Ray was traumatized observing confused and not very decent dressed patient. I did try to distract my son but not successfully. Anyway, staff who assisted that patient wasn't very concern about surroundings. Children shouldn't be expose to such views in the hospital. Regards, Teresa

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 17/06/2014 at 10:33
Published on Care Opinion at 11:58

picture of Ian Mackenzie

Dear Teresa

I am concerned to read your story about your recent experience in the x-ray department at East Surrey Hospital. It would be very helpful if you could send more details to ian.mackenzie@sash.nhs.uk and I will ask someone to look into the issues you raise.

Regards

Ian

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Response from East Surrey Hospital 9 years ago
East Surrey Hospital

Submitted on 18/08/2014 at 13:01
Published on nhs.uk on 20/08/2014 at 04:01

I am concerned to read your story about your recent experience in the x-ray department at East Surrey Hospital. It would be very helpful if you could send more details to ian.mackenzie@sash.nhs.uk and I will ask someone to look into the issues you raise. Regards Ian Mackenzie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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