"Mixed experiences of miscarriage care"

About: Basildon University Hospital / Gynaecology Basildon University Hospital / Maternity

(as the patient),

I had a missed miscarriage at 13 weeks, to initial experience from Nurses was very good. The experience with Doctors was not, 3 hours wait to be told what was happening to me.

After 10 weeks of complications and bleeding and numerous appointments to the hospital in which at every appointment I had to repeat my medical history and relive the miscarriage again, I was back for more scans.

The hospital lost my notes and the notes they found stated I was 22 weeks pregnant, I was not. I would have been 22 weeks and lost my baby 10 weeks earlier.

2 days later at another scan the scanning midwife asked if I was there to have my first scan for my pregnancy. Inappropriate and extremely distressing.

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Response from Jennie Deeks, Head of Quality & Patient Experience, Basildon and Thurrock University Hospitals NHS Foundation Trust

We are sorry that your experience of care at Basildon and Thurrock University Hospitals during ths difficult time, was not all good. We have passed on your comments to the department concerned. Please contact the PALS department on 01268 524900 ext 4440 where the staff will be happy to discuss your concerns with you.

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Response from Basildon University Hospital

We are very sorry to hear that you are not happy with the care you have received from Maternity staff at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the department concerned. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441 who will be happy to help any way they can.

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