"Where are the registrars and consultants ???"

About: Wexham Park Hospital

My 85 year old father was admitted to a ward via A&E on Wed 11th June. It was agreed he would need the specialities of the Urology and Orthpedic consultants. It is now Sunday and he still hasn't seen a registrar or consultant and is still laying in bed not knowing when things are going to happen and is now getting mentally and physically stressed. There was a locum general doctor on the ward yesterday and he agreed that it would be best to get my dad out of the bed and moving around. He said he would try to get the Orthopedic team to see him later on Saturday ( again no one came !). There seems to be a massive comms problem and little feed back to the patient or families which doesn't inspire confidence. The nurses although very busy seem to be doing a good job but without a clear input from the regisitrar/consultant we aren't getting anywhere fast. I can see concerns raised by the CQC are mainly valid.

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Responses

Response from Wexham Park Hospital

Thank you for providing feedback on the care of your father. I am very sorry that communication has been poor and that you and your father are not aware of what is going to happen. As I'm not able to identify the ward your father is in from your feedback please could you ask the nurse in charge to contact the Surgical Clinical Site/Bed Manager so that we can get this investigated today and try to resolve the issues you have described. The site manager is aware of your concerns and this review. Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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