"Removal of Skin Cancer from my eye."

About: Bishop Auckland Hospital

I was admitted to ward 20 on 13th June 2014 and was petrified to have my operation because of a bad experience 6 years previously at another hospital. If I had known how lovely the staff and my surgeon was I would not have had those concerns. I was treat with utmost respect, talked through all of the procedures and felt the calming influence of all of the staff ( on that very busy ward ) who reassured me that I was in the safest of hands and everything would be fine. At the end of my surgery it was. They were a wonderful surgeon and I was happy that I had him to take care of me. The National Health service gets an awful lot of flack but with that in mind I cannot complain at all about my treatment. There will always be some mishaps because that is life....... I give credit where credit is due and after what I have experienced in the past regarding my own issues about hospitals I feel that this department of this hospital Ward 20 deserves praise from one very happy patient. The staff Never stopped in the 2 hours I spent there, I saw the concern a willingness to help and it really impressed me. I have given this review because I think that they deserve a positive one. In my eyes they absolutely deserve it.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to Ward 20 at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. It is also pleasing to hear that our staff made you feel comfortable during a very worrying time. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the staff on ward 20. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful