"Telephone Reviews with so called nurses IBD Team"

About: St James's University Hospital

I am extremely disappointed by your staff who do telephone conversation's I had actually missed two telephone calls.The first one forgot that I was getting a phone call I phoned up and apologized for this.The second time I was on a course and had to have my phone on silent because of this I didn't realize I hadn't put my phone back to normal,the very next day I phoned the IBD team and was told not to worry and my concerns would be passed on.The next thing I get is a letter saying that I have been discharged from the department for missing 3 telephone calls and 3 clinic appointments which is untrue,I hold my hands to missing two telephone appointments, but I won't accept you saying that I have missed 3 clinic appointments because I have never had any clinic appointments. I phoned the IBD team and spoke with the person on the phone and after hearing what I said,they then told me they were reinstating and that I would receive a telephone conversation with specialist nurse on the 10th of June at 18.00 which I never received.Which makes extremely disappointed that your staff at least I had the decency to phone and apologize for my mistake which is more than they do.

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Response from St James's University Hospital

We are very sorry to hear about your experience. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk. Thank you for taking the time to give us your feedback

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